Garra guaranties its climbing shoes for a period of 100 days from the date of purchase, against any failures due to manufacture or damage of the raw material, repairing or substituting, free of charge for the client the damaged piece, or even replacing the shoes for a new pair. To order this service, the client should delivery to the Store where the climbing shoes were bought , the damaged shoes, the purchase ticket with the date and this certificate of guarantee dully filled, including the Control number inside the climbing shoes and explaining the reason of the claim. The Store will contact us by fax or email and we will give you an answer at our earliest convenience.
The following is not covered by this guarantee:
• The signs of normal wear or normal deterioration of friction points.
• The damages derived form improper repair, unauthorized.
• The improper use of the article, such as fire, falls, etc.
• The transport expenses to Garra to be repaired but we will deliver back the climbing shoes free of charge for the client.